FAQ
sbj FAQ — Withdrawals, Betting and VIP
All the questions that come to mind when using sbj — withdrawing money, getting support, placing cricket bets and VIP cashback — answered in one place. Browse the sections below and find your question.
24/7 Support
Withdrawals in 5–30 minutes
For ages 21 and above
5 VIP tiers
What you will find on this page
Withdrawals
Withdrawing money from sbj is straightforward. Read the questions below to get a clear understanding of the withdrawal process. You can log in at sbj Login and withdraw directly from your account.
The minimum withdrawal amount at sbj is ৳800. This limit applies to all methods — bKash, Nagad, Rocket and Upay. If your balance is below ৳800, you cannot withdraw; play more to increase your balance, then submit a withdrawal request.
Yes, to withdraw money from sbj, the mobile wallet (bKash, Nagad, Rocket or Upay) you send funds to must be registered in your own name. Withdrawal requests to accounts registered in someone else's name are not accepted. This is in place for security and to keep your funds safe.
Bonus funds cannot be withdrawn directly — you must first meet the wagering requirement. For example, if you deposit ৳1,000 and receive a 200% bonus of ৳2,000, the wagering requirement will be ৳2,000 × 25 = ৳50,000. Once that amount has been wagered, your winnings from the bonus become eligible for withdrawal.
Yes, sbj's withdrawal system is active 24 hours a day, 7 days a week. Whether it is night or Friday–Saturday, requests submitted at any time generally arrive in your wallet within 5 to 30 minutes. There are no specific "office hours".
Processing normally completes within 5–30 minutes. If it is still Pending after that, first confirm that your wallet number is correct and that the wagering requirement has been met. If the issue persists, contact sbj's 24/7 live chat; a representative will assist you promptly.
sbj supports withdrawals to four mobile wallets: bKash, Nagad, Rocket and
Upay. These are the most widely used methods in Bangladesh and transactions complete quickly. Choose any one and submit your request.
Contact and Support
The sbj support team is always ready to help with any issue. Visit the About Us page for more contact information.
The sbj support team can speak and write in both Bengali and English. Bengali language support was specifically set up for the convenience of Bangladeshi players, so you can ask questions in whichever language you are comfortable with.
sbj offers two support channels: live chat directly on the site for immediate responses, and email for more detailed issues. Both channels are active 24 hours a day, 7 days a week.
To get a faster resolution, have the following ready in advance: your sbj username or registered mobile number, a brief description of the issue (which section or transaction is affected), and where applicable, the transaction reference number or a screenshot. Having this information on hand allows the representative to help you more quickly.
Yes. sbj support is available 24/7 — whether it is 3 AM or 5 in the morning, a representative will always be available on live chat. If you run into any problem while placing bets at night, you can get immediate assistance.
The sbj email support team is also active 24 hours a day. Emails are answered as quickly as possible. For urgent matters, live chat is the fastest option; email is more suitable for detailed questions or anything involving documents.
Cricket Betting
Cricket betting is one of the most popular sections among players in Bangladesh. Find a detailed guide on the sbj Cricket Betting page.
Yes, sbj allows multi-bets or accumulator bets. Adding selections from multiple matches into one bet multiplies the odds together. For example, if three selections have odds of 1.40, 1.50 and 1.90, the combined odds are 3.99 — a ৳100 bet returns ৳399, but all three selections must win.
Yes, sbj offers betting on the Bangladesh Premier League (BPL), IPL, T20 World Cup and various other international cricket matches. Markets are also open for Bangladesh Tigers matches. Many more market options are available during the season.
If a match ends as "No Result" due to rain or another reason, your stake is generally refunded.
In an accumulator bet, that selection is treated as void and the outcome is determined based on the remaining selections. See the terms and conditions
for specific rules.
Yes, sbj offers live in-play betting. Odds change as the match progresses and you can place bets at any moment. You can make decisions based on pitch conditions, wickets, or run rate, which makes cricket betting more strategic.
Decimal odds are the simplest — stake multiplied by odds equals total return. Example: if Team A's odds are 2.10 and Team B's odds are 1.75, placing ৳500 on Team B gives you ৳875 on a win (৳375 profit); if Team A wins, you lose ৳500. sbj always displays odds in decimal format.
sbj's Cricket Challenge Bonus gives a 40% bonus (up to ৳4,000) on deposits made in the cricket section; example: a ৳2,000 deposit earns ৳800 bonus, with wagering of ৳800 × 15 = ৳12,000. This bonus can only be used on cricket bets and the minimum deposit is ৳100.
VIP & Cashback
sbj VIP program rewards regular players. Visit the sbj VIP page for a full list of benefits.
sbj VIP members receive weekly cashback that increases with each tier. Higher tiers get early access to special promotions and offers, may receive priority support, and earn greater rewards for regular play. Staying consistently active moves you up through the tiers.
sbj has five VIP tiers:
Bronze — up to 0.2% weekly cashback;
Silver — 0.5%;
Gold — 0.7%;
Platinum — 1.0%;
Diamond — 1.2%.
Cashback is calculated on the net loss for that week.
Playing regularly and actively on sbj gradually moves you up to higher tiers. Spending more time and placing more bets week after week increases the chance of a tier upgrade. To find out about specific thresholds, ask sbj's live chat support.
Net loss is what remains after subtracting total winnings from total losses for the week. The tier rate is applied to this net loss. Example: a Gold member with a net loss of ৳20,000 in a week receives cashback = ৳20,000 × 0.7% = ৳140.
At the end of the weekly cycle, sbj automatically adds the cashback to your account. No separate request is needed. Once the cashback is credited to your balance, it can be used or withdrawn subject to the applicable wagering conditions.
New members who register on sbj generally start at the Bronze tier and can already earn up to 0.2% weekly cashback. Playing regularly gives you the opportunity to move up to higher tiers and earn larger cashback.
Have more questions? Talk to us directly
If you can't find the answer to your question on this FAQ page, don't worry. sbj's support team is available in Bengali and English 24 hours a day, 7 days a week. Chat with us directly via live chat or send us a message by email.
Live Chat
For an instant response, click the live chat button on the site — active 24/7.