sbj Responsible Gaming —
Keep Yourself Safe
Entertainment is meaningful only when it stays within limits. sbj believes that ensuring a safe and balanced gaming environment for every player is one of our core responsibilities. On this page we will discuss how you can set your own limits, recognise when help is needed, and know where to turn if problems arise.
Why Responsible Gaming Matters
Online betting and casino games are primarily a form of entertainment — much like watching a film or enjoying a sport. But when it becomes a habit and starts causing financial or mental harm, it turns into a problem. sbj wants every player to set their own budget and time limits before playing and never spend more than they can afford.
Our Terms and Conditions set out in detail how to manage your account and which policies apply to ensure responsible gaming. If you are looking for answers to questions about gaming, you will also find a lot of useful information in our Frequently Asked Questions (FAQ) section. Above all, we are strict about ensuring that no one under 21 can open an account at sbj.
Keep in mind
- Play for entertainment, not as a source of income
- Do not rush to chase losses
- Prioritise spending time with family or friends
- Never spend beyond your monthly budget
- Avoid playing when drinking or feeling low
Tools to Keep Yourself Protected
sbj provides several self-control features. Using these tools, you can manage your own gaming activity.
Deposit Limit
Set the maximum amount you can deposit on a daily, weekly, or monthly basis. Once a limit is set, it cannot be increased before the specified period ends.
Session Time Limit
Decide in advance how long you will play in one session. When the time is up, the system will automatically alert you and end the session.
Self-Exclusion
You can close your account for a set period or permanently. During self-exclusion, login and deposits are completely disabled.
Loss Limit
If you lose more than a set amount, gaming will automatically stop for that day so that no further losses occur.
Bet Limit
Set the maximum amount you place on each bet. This protects you from placing large bets on impulse.
Direct Support
Contact sbj's 24/7 live chat at any time. Our support team responds around the clock in both Bengali and English.
Apply for Self-Exclusion
If you feel you need a break from gaming, you can apply for self-exclusion. Choose a duration — from 7 days to a permanent ban. Making this decision takes courage and sbj always respects this step.
During self-exclusion you will not receive any promotional messages and access to your account will be completely blocked. For more details, read our Privacy Policy, which also clearly explains how your personal information is protected.
Self-Exclusion Application Form
After the application is submitted, the sbj support team will send a confirmation email within 24 hours.
Warning Signs of Problem Gaming
If you notice any of the following signs in yourself or someone you know, consider seeking help without delay.
Losing Track of Time
You are spending far more time playing than planned and it is becoming hard to stop from outside.
Financial Pressure
You are struggling to cover essential expenses, or borrowing money to place bets.
Mood Changes
You feel extreme agitation or anger when you lose; you feel restless when away from the game.
Strained Relationships
You are spending less time with family or friends and lying about your gaming.
Chasing Losses
The thought "I'll win the money back if I play a little more" keeps coming back.
Sleep and Health Problems
You are playing late into the night, your eating or sleeping routine is disrupted, and your body and mind are feeling weak.
Decline in Work or Studies
You are skipping professional or academic responsibilities to prioritise gaming.
Secrecy
You are trying to hide from your family how much time or money you are spending on gaming.
sbj's Commitment to Responsibility
sbj believes gaming should be controlled and enjoyable. That is why we have invested in age verification, self-exclusion systems, and 24/7 support — all together to create a safe environment. Your protection is our priority.
Where to Get Help
If you are struggling, you do not have to face it alone. Get support from the sources below.
sbj Live Chat
Talk to us in Bengali or English on our live chat any time of day or night. The support team will respond right away.
Email Support
If you want to discuss something in detail, write to us by email. Address: [email protected]
Family and Close Ones
Talk openly with a trusted family member or friend. Support from loved ones can often work faster than professional help.
Professional Counselling
Speak with a psychologist or counsellor. Gambling addiction is a recognised mental health condition and is treatable.
Our Contact Information
Live Chat: 24/7 direct chat — after logging in to your account, click the chat icon at the bottom right of the page.
Email: [email protected] — messages in both Bengali and English are accepted.
Detailed Guidelines for Responsible Gaming
Budget Planning
Before you start gaming, decide for yourself the maximum amount you will spend on gaming this month. This amount should be money that, if lost, will have no impact on your daily life. Never use money meant for rent, food, or your child's education for gaming.
Once you set a deposit limit at sbj, it is not possible to exceed that limit. Whether you deposit via bKash, Nagad, Rocket, or Upay, the set limit will remain in effect.
Time Management
Set an alarm at the start of a gaming session. When the time is up, stop — regardless of whether you are winning or losing at that point. Long sessions reduce focus and judgement, which increases the chance of making poor decisions.
Using sbj's session timer means the system will alert you after the set time and, if needed, end the session on its own.
Protection of Minors
sbj strictly prohibits anyone under 21 from opening an account or gaming. Age is verified at the time of account registration. If there are children or teenagers in your household, password-protect your device and restrict their access to the sbj app or site.
If you suspect an underage user, notify the sbj support team immediately.
Stay Connected to Reality
Gaming is a mix of chance and skill, but in the long run the house has a mathematical advantage (house edge) — this is true for all games. Sitting down to play with the expectation of winning every time leads to disappointment. View gaming as entertainment and accept any money lost as the cost of that entertainment.
You can learn more about sbj's values and identity on our About Us page.