sbj's Privacy Policy

1 Introduction

sbj operates a trusted online betting and casino platform for users in Bangladesh. When you use our website or mobile application, certain information is collected by us. This privacy policy clearly explains how that information is collected, stored, processed, and kept secure.

This policy should be read together with sbj's Terms and Conditions, as both documents together form the basis of the relationship between you and us. By using our services, you are considered to have accepted the terms set out in this policy.

sbj always places the highest importance on user privacy. We believe that transparency and trustworthiness are the foundation of a healthy and lasting relationship. That is why all information in this policy is presented in plain, easy-to-understand language.

2 Data Collection

sbj collects user information in two main ways — information you provide directly, and information our system collects automatically.

2.1 Information You Provide Directly

Information you submit yourself during account registration and use:

• Full name, date of birth
• Mobile number and email address
• National ID or passport number (for identity verification purposes)
• Financial transaction details — bKash, Nagad, Rocket, or Upay number
• Your messages in contact and support chats

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Page visit history and duration
• Game play history and betting activity
• Login time and location-related data

3 Use of Data

sbj uses your information only for specific, legitimate purposes. These purposes are detailed below:

3.1 Account and Service Management

• Creating, managing, and keeping your account secure
• Processing deposit and withdrawal transactions
• Processing bonuses and promotions
• Providing customer support

3.2 Identity Verification and Security

• Preventing fraudulent activity
• Confirming account ownership
• Blocking unauthorised access

3.3 Responsible Gaming

We monitor your gaming activity to ensure compliance with responsible gaming standards and to ensure no user is harmed. This analysis is conducted entirely in the interest of the user.

3.4 Service Improvement

• Improving platform functionality and user experience
• Identifying and resolving technical issues
• Planning and testing new features

4 Data Disclosure and Sharing

sbj never sells your personal information to third parties for commercial purposes or discloses it without your permission. However, limited information may be shared in certain specific circumstances:

4.1 Service Partners

Necessary transaction data is shared with bKash, Nagad, Rocket, and Upay for payment processing. These partners operate under strict confidentiality agreements and use the data only for their designated purpose.

4.2 Game Providers

Game studios such as Evolution, Pragmatic Play Live, JILI, and PG Soft may receive limited technical data to operate games. They do not collect any personally identifying information.

4.3 Legal Obligations

Information may be provided in response to a valid order from a competent authority or court under the laws of Bangladesh. In such cases, sbj always follows a policy of providing only the minimum necessary information.

5 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and core functionality.
• Functional Cookies: Used to remember your preferences (such as language selection).
• Analytics Cookies: Used to monitor website usage and make improvements.

5.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, please note that disabling essential cookies may make some core features of the site unavailable.

6 Data Security Measures

sbj follows industry-standard technical and administrative measures to keep your information secure.

6.1 Technical Security

• SSL (Secure Socket Layer) encryption — active on all data transmissions
• Data encryption — stored data is kept in encrypted form
• Firewall and intrusion prevention systems
• Two-factor verification (OTP) feature
• Regular security audits conducted

6.2 Administrative Security

• Strict access controls — only authorised staff can access data
• Regular staff privacy training
• Rapid response plan in the event of a data breach

7 Data Retention Period

sbj retains your information for as long as it is necessary to provide the service or to meet legal obligations.

7.1 Active Accounts

All data is retained for as long as your account remains active. This includes transaction history, bonus information, and communication records.

7.2 After Account Closure

When an account is closed or deactivated, financial transaction records are retained for as long as applicable legal requirements demand. Communication history and gaming data are deleted after a set period.

8 Your Rights

You have certain fundamental rights over your personal information. sbj respects these rights and processes each request within a reasonable timeframe.

• Right to Know: You can find out what information about you is being collected and stored.
• Right to Rectification: You can request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though some data may need to be retained to meet legal obligations.
• Right to Restrict Processing: In certain circumstances you can request that the use of your information be limited.
• Right to Portability: You can request your information in a structured, commonly usable format.

To exercise these rights, contact our support team via live chat or email. Requests will be responded to within 30 working days of receipt.

9 Policy on Minor Users

All sbj services are strictly for users aged 21 and above. We do not knowingly collect information from any minor, and we do not allow minors to open accounts or use our services.

Age verification is mandatory at the time of registration. If it is found that a user opened an account while under the age of 21, that account will be closed immediately and all related data will be deleted.

If you become aware that a minor is using our platform, please contact us.

10 Third-Party Links and Services

Our platform integrates third-party game software and payment services. These services have their own privacy policies applicable to their own platforms. sbj is not responsible for the data collection or usage practices of such third parties.

For processing any in-game rewards or transactions, the necessary information is shared with the relevant service provider. This is always done on a minimum and need-to-know basis.

11 Changes to This Policy

sbj may update this privacy policy from time to time. If changes are made, they will be published on this page with a new date. For significant changes, registered users will be notified by email or through a platform notification.

If you continue to use the service after a change, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly. To learn more about us, read our About Us page.

12 Contact and Complaint Resolution

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is available 24/7 in both Bengali and English.

For quick answers to common questions, visit our FAQ section, where you'll find answers on account, payment, and security topics.